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Cable Collection CZ Collection Engravable Collection |
Customer Service |
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Customer Service For questions or assistance with Sterling Arts online merchandise or purchases, please contact us by email at customerservice@sterlingarts.com. We know the value of personal interaction, so if you would like to speak with one of our knowledgeable customer service representatives by phone, please call us at 404-659-8133. Our office hours are from 10:00 AM to 5:00 PM Eastern Standard Time, Monday through Friday.
About Sterling Arts Our buyers personally travel all over the world to bring you the latest jewelry trends. We import directly from our global network of manufacturing partners, and feature jewelry from the U.S., Mexico, Indonesia, Thailand, Italy, Hong Kong and Poland. Sterling Arts showroom located in Building 3, AmericasMart features one of the largest selections of sterling silver jewelry in the country. Our collection includes semi-precious stones, amber and pearls along with our upscale sterling silver jewelry. We have an extensive gift line and offer in-house custom engraving. We believe customer service is the most important aspect of any successful business, and we guarantee you will have a pleasant buying experience whether shopping online at our website or in our Atlanta showroom. Sterling Arts is honored to support charities such as the Art of Living Foundation, CADEF (The Childhood Autism Foundation, Inc.) and CURE. Thank you for visiting our website. We look forward to doing business with you!
To place an order, simply select an item and click on the "add to cart" image. Follow the directions on each page that follows and fill in all the required items. Once you have submitted the order, you will receive an email confirmation which will include your order number and contact information in case you have any questions or concerns. We offer outstanding prices for our great merchandise as we sell exclusively wholesale, in volume. Our minimum order is $200.00, with no minimum quantity restrictions for most of our collection. We understand that our customers may wish to place smaller orders and our shopping cart will accept orders below our minimum. A $10.00 special handling fee will be added to all orders below $200.00. We accept all major credit cards including Visa, Mastercard and American Express. We will only charge your credit card after your items have been invoiced and shipped. We ship via UPS, FedEx and USPS. All items must be signed for at point of destination. We require a street address, not a P.O. Box as the “ship to” address. Engraving
For additional options or more information about our engraving services, please send your request to customerservice@sterlingarts.com, or contact Customer Service at 404-659-8133. Representatives are available 10:00AM-5:00PM EST Monday-Friday. At Sterling Arts, we respect our customers and understand that you are concerned about privacy. All the personal information that you supply to Sterling Arts in the course of doing business with us will be secured and confidential at all times. Sterling Arts will not share your personal information with any third parties for marketing purposes without your prior express consent except as required by law, governmental authority or court order. We may contact you from time to time via telephone, email or post to inform you of our latest products and special promotions in our showroom, with a choice to opt out from our mailing list. All items and prices are subject to change without notice and may not be available at the time of purchase. Sterling Arts is not liable for any such product unavailability. Sterling Arts is not responsible for any errors or omissions on our website or any linked or affiliated websites. The products sold hereunder shall be subject to Seller's standard manufacturing variations, tolerances, and classifications. All deliveries shall be subject to the approval of Sterling Arts Credit Department. Sterling Arts, the seller, reserves the right before making any delivery to require payment in cash or security for payment in advance; and, if Buyer fails to comply with such requirement, Seller may terminate this contract. Sterling Arts shall not be liable for failure or delay due to acts of God, differences with workmen, local labor shortages, or failure of raw materials, supplies, fuel, power or transportation, breakdown of equipment, or any other causes beyond Seller's reasonable control, whether of similar or dissimilar nature to those enumerated. Sterling Arts makes every attempt to make our item descriptions as accurate as possible. Sterling Arts does not warrant that all product descriptions or other website content is complete, accurate, current, reliable or error free. If a product offered on sterlingartsusa.com is not as described, your sole remedy is to return it to us in unused condition. Please refer to our return policy for details. We guarantee that our merchandise is of the highest quality available. However, if you are not completely satisfied with your online purchase, please contact us within 7 days of delivery to request a return authorization. Please follow these instructions for a hassle-free return or exchange: 1. Obtain a Return Authorization Number by emailing customerservice@sterlingarts.com or calling 404-659-8133 within 7 days of receipt of your order. Indicate in your correspondence the invoice number, the style number(s) for the merchandise you wish to send back and the reason for the return. Georgia Location: 2008 Atlanta Women’s & Children’s Markets 2008 Atlanta Gift Shows |
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